by fustachio.tel 2012-07-05, 1:11 am
In addition, we believe that the .tel TLD would be particularly useful to the international community by avoiding language barriers in registering and using domain names. We anticipate that there will be substantial use of this TLD in underdeveloped countries and in countries whose languages are not based on Latin alphabetic characters.� Because we anticipate extensive use of this TLD outside North American and Europe, we recommend that a significant number of individuals from Latin America, Africa and Asia, or individuals with close ties to those countries, serve on the TOB. For a more complete discussion, see the Executive Summary attached to the Description of TLD Policies, Tab E.
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The TOB should consist of a representative cross-section of individuals who will be responsive to the needs of the user community and broader public policy and public interest concerns. The TOB should include individuals who have been active in Internet policy issues and who have distinguished themselves as sensitive to user needs.� It should also include individuals who have expertise in international law and international economic development and individuals who have had a distinguished record of public service.
We proposed that a number of provision by included in the Master Agreement to ensure that the TOB receives significant input from the user community, including:
� conducting a conference four times a year with the user community in conjunction with the ICANN conferences;
� identifying a staff member of TOB as Ombudsman who will review consumer complaints and who will have the authority to ask Number.tel and the registry to take action to review them and report the TOB regarding their responses;
� providing an �800� number to receive consumer complaints and questions;
� periodic conferences involving representatives of the TOB, Number.tel, the Registry Operator, and selected registrars to discuss consumer complaints, the possibilities for improving service, opportunities for expanded use of the TLD by various communities throughout the world;
� website posting of all minutes of TOB board meetings in at least ten languages;
� free language translation of e-mails by users to facilitate communication among users and between users and the TOB.�
����������� We believe that all these devices will be useful in ensuring that the TLD is responsive to the user community. However, we believe that competition will ultimately best serve the user community.� Consequently, Number.tel intends to engage in vigorous and extensive marketing efforts to expand use of the TLD while developing channels for registration that provide low costs and excellent service to consumers.�