Video on TEL is not working

Expert wrote:Maxi, have you disabled cookies in your browser settings?

How do I enable cookies in my browser?

Internet Explorer 7 and 8

1. Click the Tools button (or press ALT and T on the keyboard), and then click Internet Options.
2. Click the Privacy tab
3. Move the slider to the bottom to allow all cookies, and then click OK.

Firefox

1. At the top of the Firefox window, click on the Tools menu and select Options...
2. Select the Privacy panel.
3. Set Firefox will: to Use custom settings for history.
4. Make sure Accept cookies from sites is selected.
5. Make sure Accept third party cookies is selected.
* Disabling third party cookies can cause problems with some websites. Enable this setting to rule it out as a cause for your problem.
6. Click Exceptions....
7. Make sure the website in question isn't listed.
* If it is listed, click on its entry, then click Remove Site

Safari Browser

1. Click Safari icon in Menu Bar
2. Click Preferences (gear icon)
3. Click Security icon
4. Accept cookies: select Radio button "only from sites I visit"
5. Close

Chrome

1. Click the menu icon to the right of the address bar (looks like 3 lines)
2. Click Settings
3. Click the "Show advanced settings" tab at the bottom
4. Click the "Content settings..." button in the Privacy section
5. At the top under Cookies make sure it is set to "Allow local data to be set (recommended)"

Opera

1. Click the red O button in the upper left hand corner
2. Select Settings -> Preferences
3. Select the Advanced Tab
4. Select Cookies in the list on the left side
5. Set it to "Accept cookies" or "Accept cookies only from the sites I visit"
6. Click OK

Windows IE 6.x Browser

1. Select Tools
2. Select Internet Options
3. Select the Privacy tab.
4. Select Advanced
5. Deselect override automatic cookie handling button
6. Click on the OK button at the bottom of the screen.
7. Click OK to exit
8. Select Tools
9. Select Internet Options
10. Select Delete Cookies
11. Select Tools
12. Select Internet Options
13. Select Delete Files
14. Close down all open Internet Explorer Browsers
15. Load it back up again and open the website!

Windows IE 5.x Browser

1. Go to Tools on the menu bar
2. Pick Internet Options
3. Click the Security tab
4. Select the Custom Level tab
5. Under "Allow Cookies that are stored on your computer" click "Enable"
6. Under "Allow per-session cookies (not stored)" click "Enable"
7. Select OK, Yes you want to save the settings

AOL 8.0

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 7.0 with IE 6.x

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 7.0 with IE 5.5

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Security tab
5. Select the Custom Level tab
6. Under "Allow Cookies that are stored on your computer" click "Enable"
7. Under "Allow per-session cookies (not stored)" click "Enable"
8. Select OK, Yes you want to save the settings

Netscape 7.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
6. Disable cookies
7. Enable cookies for the originating web site only
8. Enable all cookies
9. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 6.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
6. Disable cookies
7. Enable cookies for the originating web site only
8. Enable all cookies
9. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 4.x

1. Go to Edit on the menu bar
2. Pick Preferences
3. Go to the Advanced option on the Category menu
4. Click the check box next to "Accept All Cookies"
5. Click OK

Netscape 3.x Clients

1. Go to Options on the menu bar
2. Pick Network Preferences
3. Click the Languages tab
4. Click the checkbox next to "Enable Java"
5. Click OK

Mac IE 5.x

1. Click Edit
2. Select Preferences
3. Under the Receiving Files option, select Cookies
4. Under "When receiving cookies:" select the desired level of cookie acceptance
5. Under "When receiving cookies:" select the desired level of cookie acceptance
6. Click OK to finish

Firefox Browser on Mac

1. Click the Firefox icon in menu bar
2. Click Preferences
3. Click on Privacy icon
4. Cookies check accept
5. Keep until: "ask me every time" drop down menu
6. Close

Sunrise wrote:Could it be that the used video has country restrictions and can't be viewed at your location?

mikeseaton wrote:@Maxi - why don't you contact Telnic technical support and get them to resolve your video issue ?