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The request was blocked because you exceeded your quota. You will be unblocked in 1124 seconds. ? Hello, i was trying to update one of my .tel recently ( today ) and i got this message just with the first edit not sure why it happened. Domain is on Dynadot Shahid |
Hello Shahid, We had to introduce some level of control of requests which were causing a high load on the system over two years ago. This was known as "throttling" and full details are available in this document - http://dev.telnic.org/docs/Throttlin...TelHosting.pdf. Since it's initial introduction the levels have been relaxed and generally it is only users which perform a high number of requests in a short period using the API that are ever restricted by this throttling. Were you using the CTH when you were shown this message? It's possible that a number of domain restores of large .tels or alternatively the renaming of a number of folders can trigger this off as they are very intensive commands which can result in a high load on the system. Having been locked out please wait until at least the period specified before trying to log back in. Trying before this time can actually result in the period you are locked out for being extended. |
Hello Aled, Thank you for your message i am aware of the Throttling but this was something different have never had such a problem before, yes i only use CTH unless i have to update an ad or image. yes i have recently purchased a domain and was trying to build it up not even 8 folders that also incomplete. i will let you know if anything arises will try later on. Thanks Shahid |
"The request was blocked because you exceeded your quota. You will be unblocked in 3803 seconds." Aled, I have been having same issues over the past few days with Domainmonster despite the fact that I am doing very little work on directories using Telhosting to cause any overload. I have also noticed in recent weeks that Tel Hosting has slowed to a snail's pace - eg switching between directories, login etc is consistently slow to the point of being almost unworkable - and none of my work involves intensive requests. |
Just to say that CTH login is very slow at name.com recently and sometimes I couldn't even login at all. Takes minutes to login. Mark |
Glad to see supporters now i know its not just me please work on this i have paid good money on some .tel as i recently purchased them and i want them to be as active as i want any .tel to be. Thanks Shahid |
Thank you for the additional details everyone. If you could send me the usernames for the specific accounts affected we can look into this in more detail. |
I also faced the morning with the blocking. Tried to make only 2 entries on the site. I do not remember this before. I noticed that this admin panel is very slow work. |
I got a problem too, I can log in CTH only when I use IE but when I use chrome it is not possible, now I always have to use IE (domainmonster is my register) Regards http://businessdirect.tel |
Quote:
Just Checked on G/Chrome ver. 18.0.1025.142. It works. Which version of Chrome do you use? Cheers![/size] |
supercyberheroes - whan you say it is not possible, what kind of error do you see, and at what stage? Thanks Tony and Shahid for sending me your usernames. We'll use these to investigate. If anyone else has had specific issues can you also send me your username please. With regards to the slowness that you are reporting, approximately how long has this been happening? Thanks, Aled |
Aled, The slow log in issue has been happening for a couple of months, at least. The 'request blocked' message has only appeared for me in the past week. |
hi aled - just read this thread, are there any ongoing issues with updates? i have a batch bulk upload for 10 domains I need to kick off with circa ~25k folders. will hold off doing so until this is all clear. |
dottel.net - no, there are no ongoing issues with updates, so feel free to run your script whenever you want. Shahid, Tony and Serg - It seems that there was an issue which would have caused users to be incorrectly caught by the throttling on Saturday. The issue has now been removed and we're taking steps to prevent it reoccurring. Many apologies for the inconvenience that it caused you. Tony, Serg and Mark - do you have many .tels, or well populated .tels within the accounts which are slow? The CTH loads all of the content of the .tels in the account when it loads in order to try and work as efficiently as possible afterwards. This isn't an issue for the majority of users, but if you do have a large amount of content then it can unfortunately cause delays. As such, these will increase as more content/.tels are added. If you think this could be an issue for you you may wish to split your portfolios over a number of accounts so that there is less information for the CTH to load every time. |
Thanks Aled. Everything seems to be running smoother today. Splitting porfolios seems a good suggestion. Is this a big deal or can it be done quickly? |
You'd need to speak to your provider. I believe I know of another user who has done it, so I'll ask them to get in touch with you. Before doing anything, though I would always recommend backing up your data. Please do that regularly anyway, but especially before trying to move accounts. |
Bear in mind that there is a limit of either 5 or 10MB for the restore process via CTH. The backup works, but the restore will not complete. This already happened to me while trying to split up domains at name.com. Even though there is not supposed to be data loss when moving between CTH accounts at same registrar, the site was so large that the move failed and the domain was in "limbo". When Name attempted to fix the problem, they recreated the domain resulting in complete DNS data loss. I had a current backup but CTH failed. Telnic was able to restore using my backup. I may have to write a Soap Export tool to accommodate large domains in the future. Mark |
i've felt this pain before too - hence i don't use the backup tool and keep an xml format of all the data offline. that's my master file and used to update the site. not ideal, but it works and is reliable. |
@dottel.net So are the xml backups downlaod from CTH of any value? Or should we look to some other form of backup. |
if you can manage to get a full xml download from the cth and have verified it can successfully be applied to restore your domain, then absolutely no need to look for something else. in my case for my very large domains, the file becomes huge and unusable, plus my original source content is managed outside of the cth anyway. |
